1.When will my order be shipped?
Usually in 0-1 working days
Free Shipping Worldwide for Order Above $50
If you want to change your order, please contact us as soon as possible before your package is shipped.
Once a package is shipped, we are unable to get it back or change the shipping address.
2.Shipping Fee & Delivery Time:
Note:
1. Receiving Time = Processing Time(0-1 working days) + Shipping Time; For pre-order items, please refer to the information on the product page.
2. If the product purchased by the customer is not in stock in the United States warehouse, it will be shipped tfrom the China warehouse.
3.Taxes:
Please note that the packages may be shipped from different warehouses. Our goods are untaxed so import tax may occur depending on your country's customs and the shipping method.
4. Where to track my order status?
Once your order has been shipped, please click the Order Tracker or email address to track your order status. As a registered user, you can also log in “My Orders” in the Personal Center to track the order status.
5. Why have I received the notification from logistics?
If your package hasn't cleared customs, it might be FedEx or DHL requires more information from the importer (you). Please contact the carrier and provide the required information ASAP to avoid issues with delivery.
Contact Us:
support@9phxracing.com
We accept a number of secure and convenient payment methods:
PayPal:
The most popular online payment method. We are fully PayPal verified so you can always shop with peace of mind.
Paypal Advantages
- With PayPal, you can send payment quickly and securely online.
- Through PayPal, you can pay with credit card, debit card, or bank account balance.
- Once your order is submitted, you will be redirected to PayPal's site where you could make the payment.
Credit Card:
support credit cards: Visa / Mastercard / American Express / Discover
WHY WON'T MY PAYMENT GO THROUGH?
You cannot complete the payment due to the following issue,- Your card has insufficient funds.
- Your card was declined.
- Your card does not support this type of purchase.
- You set a limit on the amount of online purchases
- Wrong cried card number or password
- Check your account balance or contact your bank to confirm your balance.
- Use a valid card number
- Contact the card issuing bank and declare that this transaction is for your own consumption.
- Fill in the correct bank card number and card number date, etc.
- Fill in the correct verification information.
In addition, you can also consider changing to another card for payment.
Under such circumstance, here are 3 solutions for you:
1. If you have a PayPal account, please try to pay by PayPal.
2. If you do not have a PayPal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal).
3. Please switch to your other credit/debit cards.
As following steps:
STEP 1. SELECT PAYPAL (EVEN IF YOU DON'T HAVE A PAYPAL ACCOUNT)
STEP 2. CLICK ON "PAY WITH DEBIT OR CREDIT CARD".
STEP 3. FILL IN YOUR CREDIT CARD INFO AND COMPLETE YOUR ORDER.
If you have any problem, pls contact us by email(sales@9phxracing.com)